Our terms and conditions are very simple and geared towards the customers protection and comfort during the purchasing process.  We follow consumer laws and guarantees, and we go a bit further by allowing returns within 7 days for a refund.  At Polished Diamonds™ we offer a personal service focused on complete satisfaction and the highest quality possible.  This customer focused policy always comes before our Profit and Incentives - thats why so many people purchase from Polished Diamonds.  Lets review some of this in detail:

How is your purchase protected?

• Polished Diamonds™ are members of the Jewelers Vigilance Committee - a strict code of ethics and conduct is always required and maintained .
• We have set very high standards on all our Diamond Jewelry.  Each unique item is custom made for each unique client - our quality control standards are 'Best Practice' in the industry - we produce the best for a Lifetime of Happiness.
• Our clients are for a Life Time so we will accomodate you any way we can - thats how you build a good business.  View our client testimonials from hundreds of satisfied customers.  To prove they are real, ask us, and with their permission, you can contact them.
• Polished Diamonds is a World Wide business operating in several countries including Europe, UK, USA, Canada, Japan, Australia and New Zealand.  Our size and Global success ensures Quality, Value, Trust and Integrity.  Please call to speak with a customer services staff member if you have any questions or email us at: info@polisheddiamonds.net   
• Polished Diamonds allow a 7 day return window for a full refund - see notes below on our Return Policy:

• Polished Diamonds work directly with Diamond Cutting Companies to offer the very best Certified Diamonds .  Specific Diamonds can be sold at any time and our suppliers can also price incorrectly.  We reserve the right to adjust incorrect pricing and not offer a particular product if it is out of stock. If an item has been shipped with a pricing error you agree to send the item back for a full credit or pay the difference.  We apologise for any inaccurate pricing and welcome you to contact our customer services department to discuss the matter further.
• The price published is final; we do not negotiate discounts.  Polished Diamonds price each item at considerable discount on normal retail prices so we always deliver the best Value.  No need to 'haggle' we've done it for you.

• In order to qualify for a full refund or exchange we must have the item returned to our offices or an affiliates office within 7 days from the date of dispatch.
• Items must be returned in an unworn, unmarked and as new condition to be accepted for a refund.  Engraved and personalised items can not be returned.
• All returned items must include complete documentation to be eligible for a refund which includes the diamond report or diamond certificate, presentation box and all documents.
• Returns should be insured at the shippers end to safe guard against loss or theft - we recommend talking to FedEx, UPS or US registered Mail - be sure to ask for a return receipt to ensure your item has been delivered.
• Polished Diamonds will issue a credit or make a full refund on our next payment run = too easy.

• Shipping is Free of Charge.
• We ship using FedEx - signature required.
• We can not guarantee shipping times but please contact customer services for a FedEx tracking number and you can check the status online.

• Every diamond item we produce qualifies for a Lifetime of Free cleaning.  Simply send us your item with a return courier envelope and we'll clean and check it Free of Charge forever - how good is that?
• Every item we sell qualifies for polishing to remove scratches and maintenance to keep your diamonds sparkling 'Across the Room' at cost.  Cost means we make no profit but charge for our immediate expences with zero margin - how nice is that?
• We guarantee our workmanship for a Lifetime.  Please note that claws can come loose and scratches do occur due to wear and tear.  Polished Diamonds can not be held liable for how you treat your Diamond Jewelry but, we will repair at cost, and any workmanship errors, we will address free of charge.  Please note that if a diamond becomes loose it must have had pressure exerted on the setting, as every diamond ring leaves our office secure.  We can easily re-set your diamond.  If a diamond is lost from the setting this is an insurance claim and we will gladly assist.

• This limitation of liability shall be binding on each and every customer and any third party, including, but not limited to, the customer and the customer's successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to customer's transaction with Polished Diamonds.  In no event shall Polished Diamonds, its Directors, Shareholders, Employees, Contractors, Agents or Members be held liable for direct, indirect, special or consequential damages or any other damages including in loss of Data, loss of Use, loss of profit, loss of Enjoyment, loss of an item or any other loss whether arising from an action in Contract, Tort or Civil Law.
• Polished Diamonds will not be held liable for any item being returned that is lost in transit - return shipping is the customers responsibilty and should be insured by them.  Polished Diamonds accept no responsibility for items lost in transit; this issue is between the purchaser and the shipper they elected to use.

• There is none - just honest hard work to deliver the best Diamond Jewelry in the USA. 
• Our prices are low because we produce many Diamond Rings and we utilise our purchasing power that your average jeweler would only dream about.
• Our Quality is high because each item is specially made to the highest standards.  Forget next day shipping it takes us time to delicately and faithfully produce each masterpiece - good things take time in this case about 10-15 days. 
• Call us toll-free or enquire online.

Real people - Real Jewelers in fact the Best!